At ZORQ, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns
To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required for all returns and exchanges.

2. How to Start a Return
To begin a return or exchange, please contact our team at [insert contact email] with your order number and details of the item you’d like to return. We’ll guide you through the next steps.

3. Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe.

4. Exchanges
If you’d like to exchange an item for a different size or product, please reach out to our team and we’ll help arrange the swap, subject to availability.

5. Defective or Damaged Items
If your item arrives defective or damaged, contact us right away so we can make it right with a replacement or refund, at no additional cost to you.

6. Non-Returnable Items
For hygiene reasons, certain items (such as wraps or mitts that have been used) may not be eligible for return unless defective.

7. Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

8. Questions
If you have any questions about your return or exchange, our team is happy to help